Last updated: January 1, 2024
1. Information We Collect
When you use Chashmahouse.com, we may collect the following information:
- Contact Information: Name, email address, phone number when you submit inquiries or sign up for our newsletter.
- Usage Data: Pages visited, search queries, product views, and session information for improving our service.
- WhatsApp Inquiries: We log product interest when you click the "Order on WhatsApp" button to help us improve product recommendations.
- Device Information: Browser type, IP address, and device information for security and analytics.
2. How We Use Your Information
- To respond to your inquiries and provide customer support
- To send newsletters if you have subscribed (you can unsubscribe anytime)
- To improve our website, products, and services
- To prevent fraud and ensure website security
- To comply with legal obligations
3. WhatsApp Communication
When you click "Order on WhatsApp," you are redirected to WhatsApp to contact us. WhatsApp's own privacy policy governs those communications. We do not store the content of WhatsApp messages — only that a product inquiry was initiated for internal analytics.
4. Cookies
We use essential cookies to maintain your session and preferences. We do not use third-party advertising cookies. You can disable cookies in your browser settings, though this may affect website functionality.
5. Data Sharing
We do not sell, trade, or rent your personal information to third parties. We may share data with trusted service providers who assist us in operating our website (hosting, analytics), subject to confidentiality agreements.
6. Data Security
We implement industry-standard security measures including SSL encryption, secure database storage, and access controls to protect your information. However, no internet transmission is 100% secure.
7. Your Rights
You have the right to: access your personal data, correct inaccurate data, request deletion of your data, and opt out of marketing communications. Contact us at sales@chashmahouse.com to exercise these rights.
8. Children's Privacy
Our website is not directed to children under 13. We do not knowingly collect personal information from children.
9. Contact Us
For privacy-related queries: sales@chashmahouse.com or call +91-9999 598455.